Do you work with Architects/Designers?Yes! You will receive the personalized attention you deserve. We have worked with large organizations such as St. John's University, Love Park, The Children's Museum of Indianapolis and Burpee's Fordhook Farm. You will receive the same high quality furniture and service. Discover how we can meet your specific requirements.
Do you offer Custom Sizes?Yes! View some of our custom projects, and request a free price quote.
How do we keep your customer information safe?When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
Will BenchSmith disclose the information it collects to outside parties?We do not sell, trade, or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can choose to tell us not to by modifying your profile on the customer registration page. Also, BenchSmith may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
What payment methods do you accept?BenchSmith accepts: Visa, MasterCard, Discover and American Express. We do not accept checks, cash, credit vouchers, or gift certificates.
How do I use my Credit Card to order online at BenchSmith.com?
On the order entry form, enter your name exactly as it appears on your credit card. Then, fill out your credit card billing address as it appears on your credit card statement. We need this information to take your order and validate your credit card. Your credit card will be charged at the time of shipment. Please include your daytime phone number in case we need to speak with you about your order.
When can my order be shipped?We can accept orders anytime, 24 hours a day, seven days a week.
Orders will be shipped via UPS Standard ("Ground") Service. Shipping is limited to U.S. delivery only (please note, there is no "ground" service to Alaska or Hawaii, so there is an additional shipping and handling charge to these locations). Orders are limited to a single shipping address per order. Customers can expect to receive their product within 3-5 business days after being shipped from our distribution center.
How do you handle partial shipments?If an item you have selected is on backorder for more than 3 days, we will ship your other order selection(s) to you. Backorder items will be shipped ASAP, with no additional charge. As available, we will e-mail you the shipper tracking number for your order(s).
What is your return policy?Your satisfaction with our products is very important to us. If a product has a material or manufacturing problem, you may return it.